Solutios for Inbound and Outbound Business Development
A proven formula for success is combining expert-level inbound call centre support with a marketing-savvy outbound approach. We’ll show you how each component of your customer communication platform compliments the others while also providing important stand-alone value in this article. TeleDirect is the best choice for incoming and outbound outsourced solutions, with everything from outbound call centre software, reports, and analytics to specialised account managers!
Spotlight on Real Estate Services:
Real estate is one of the businesses that is most reliant on call cloud phone centres. Customer communication is ongoing. Norms in the industry are always evolving. A volatile real estate market — you name it, and your real estate company has experienced it. We offer any and all call centre platform support you need with TeleDirect’s business process outsourcing (BPO) services, including outbound call centre solutions. Check out this article to learn how our tried-and-true real estate BPO solutions and services may improve your customer service while also increasing your profits.
What is the definition of an outbound call centre?
A call centre that performs outbound calls, usually to customers or leads, is known as an outbound call centre (potential customers). In most cases, the goal is to make sales, provide customer service, or conduct research. This is an alternative to a call centre that just receives calls, such as an inbound call centre .A ‘blended’ call centre, which can make and receive calls as needed, is the third (and generally most effective) alternative.
Outbound call centres are commonly used for the following purposes:
- Providing assistance to customers
- Automated customer retention
- Nurturing the leader
- research into the market
- Customer satisfaction surveys
- Debt collection and management
- Making an appointment
- Outbound call centre performance indicators
Outbound call centres share some metrics with inbound call centres, but they also have some that are specific to outbound dialling. The average time it takes for a consumer to interact with you. AHT is typically calculated from the time a customer is connected until the time the agent completes after-call activities. Hold time is also mentioned, however it is less important in an outward situation.
Rate of conversion:
The percentage of phone calls that result in a sale (or any action defined as the purpose for the call.) A low conversion rate raises the cost-per-lead, implying either poor lead nurturing/procurement or underperforming agents.